AUTO TITLE/TAX CLERK- TREASURER'S OFFICE 25-9-3

TITLE: AUTO TITLE/TAX CLERK

DEPARTMENT: TREASURER

PAY LEVEL:  9 $20.06

EXEMPT/NON-EXEMPT: N

LOCATION:  Leavenworth County Courthouse

SUPERVISOR:   MOTOR VEHICLE DEPUTY, ASSISTANT MOTOR VEHICLE DEPUTY

SUPERVISES:  N/A

 

 

PERCENTAGE OF TIME/ACCOUNTABILITIES

                           

50%                                                1.     MOTOR VEHICLE TRANSACTIONS

20%                                                2.     COLLECT REAL ESTATE AND PERSONAL PROPERTY TAXES

20%                                                3.     ASSIST WITH MAIL TRANSACTIONS             

 10%                                              4.     PROCESSES REFUNDS

 

 

SCOPE
Prepares forms for registering motor vehicles and title work using specialized computer software, files, collects real and personal property taxes, assists wherever needed in the office.  Must have excellent customer service skills.  Must be able to deal tactfully with upset customers.  Must be a team player.

 

KNOWLEDGE AND SKILLS:      (*Required prior to employment)

• Knowledge of department policies and procedures.
• Working knowledge of methods, processes and regulations pertaining
• to motor vehicles and related licenses, fees and titles.
• Working knowledge or ability to learn the computer system regarding
• licenses and titles.
•  Skill in the operation of office equipment.
• Ability to type data entry at 6,000 keystrokes per hour
• Ability to assist the public by providing information and answering questions
• pertaining to titles and licensing.
• Ability to carry out mathematical processes rapidly and accurately and to
• account for funds.
• Ability to communicate orally and in writing.
• Ability to establish and maintain effective working relationships with superiors, fellow employees, dealers, other agencies and departments and the public.
• Multitasking and problem solving.

 

HUMAN RELATIONS

1. Explains to the public in person how to register their vehicle.
2. Communicates with the Department of Revenue staff pertaining to vehicle transactions.
3. Communicates with other employees pertaining to registering vehicles, collecting taxes or other general office information.
4. Communicates with insurance companies pertaining to customers vehicle insurance.
5. Communicates with dealerships, lienholders and inspection stations.
6. Must have good customer service skills

 

ILLUSTRATIVE TASKS (This is not an inclusive list, other tasks/duties may be assigned.)

1. Prepares forms for the registration of motor vehicles including fees for the preparation of a legal title.
2. Files and makes copies of titles.
3. Determines and prepares fees for titles, licenses, taxes, duplicates, record searches, and permits.
4. Checks for current insurance on vehicles.
5. Checks license and title applications for completeness and accuracy.
6. Utilizes specialized computer software for entering and retrieving data.
7. Answers inquiries as to costs, fees, taxes and proper procedures for registering a vehicle.
8. Must communicate well with customers both in person and on the telephone.
9. Receives real estate tax payments, personal property tax, and sales tax.
10. Processes repossessions, possessory liens, and antiques.
11. Renews commercial motor vehicles.

 

 

ENVIRONMENTAL DEMANDS

Work is performed in a modern, smoke-free, office setting.

 

MINIMUM QUALIFICATIONS
Applicant must have any combination of experience and training equivalent to graduation from high school.  Experience in general office work involving public contact and handling funds or auto dealer office experience is desirable.

 

 

ADA/PHYSICAL DEMANDS

• Vision.                         Adequate to use personal computer, filing, completion of reports, forms and correspondence.

 

• Hearing.                      Adequate for normal conversation with employees or applicants and the general public.

 

• Speech.                        Must be able to speak and understand English language clearly to provide detailed information by telephone and in person.

 

• Standing.                     10% of the time – when performing filing tasks and when operating various office machines.

 

• Walking.                      10% of the time – when delivering or retrieving information, files, etc., from within the office or from other departments.

 

• Sitting.                        80% of the time – when completing administrative, personal computer, and telephone work assignments.

 

• Lifting/Carrying          20 pounds – lifting files, office supplies, and reports. 

 

• Pushing/Pulling           50 pounds – moving files boxes, office supplies, and reports; and when opening and closing file cabinet drawers and doors.

 

• Climbing/Balancing    Required when negotiating stairs or retrieving files or supplies from overhead or from the floor.

 

• Stooping/Kneeling      Required when retrieving or filing from lower drawers or when retrieving items, office supplies, etc. from the floor.

 

• Reaching/Handling     Required on most tasks.